According to Michelle Hendriks, secretary of the scientific advisory council of the Centre for Consumer Experience in Health Care,", this CQ index is the most concise so far. All parties involved wanted the questionnaire to be manageable for clients. It is a real achievement that this is the case and it is to be hoped that other sectors will follow suit, she says. " www.trimbos.nl |
New CQ index: more detailed than the GGZ thermometerGreater transparency in health care. More detailed information on client options. And optimal accountability regarding the care provided. The new Consumer Quality Index kills three birds with one stone. In the past two years, the Trimbos Institute has developed a specific version of this general instrument for outpatient mental health services. |
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Within today’s market for specialist mental health services (GGZ), it is important to have the right kind of information for comparing the quality of the care provided from the client’s perspective. The new Consumer Quality Index for outpatient GGZ fulfils this requirement. The CQ questionnaire comprises 63 items, and was officially approved in December 2008 by the Centre for Consumer Experience in Health Care. read more >> |
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Compared to the client appreciation thermometer, a concise questionnaire often used in mental health care to date, the CQ index generates much more quantitative data. This is because the new instrument is not so much concerned with general satisfaction ratings, but asks more explicitly about frequency of experiences. The CQ index thus helps to generate a detailed picture of the quality of a large number of aspects, such as information provision, medication policy, treatment, the information given on alternative options and on client rights, professional manner, waiting times, communication between health professionals and arrangements for aftercare. The Trimbos Institute is currently further developing possible versions of the index for other client groups. In 2009 a CQ index will be tested among mental health in-patients and in those who live in sheltered accommodation as well as those who live independently. A pilot scheme has already shown that it is in any case possible to conduct a CQ index in these groups.
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'Clients acquire greater say with this instrument'"Senior researcher, Bob van Wijngaarden explains that clients can use the CQ index to rate the professional manner they encountered, for example, and whether they experienced their care to be qualitatively satisfactory. This will lead to further improvements in the care provided, with both client and health professionals jointly agreeing on which treatment is best. "
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